Shipping policy

Sean Online Traders
A Unit of Cosmetex.in
Karnal, Haryana – 132001, India

Last Updated: June 2026

Thank you for shopping with Sean Online Traders. We are committed to delivering your orders safely and efficiently. Please read our Shipping Policy carefully.

1. Order Processing

  • Orders are processed within 1 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During peak sales periods, festivals, or promotional events, processing times may be slightly extended.

2. Shipping Coverage

We currently ship across most locations within India through trusted courier and logistics partners.

Shipping availability may vary for certain remote or restricted locations.

3. Delivery Time

Estimated delivery timelines:

  • Metro Cities: 2–5 business days
  • Tier 2 & Tier 3 Cities: 3–7 business days
  • Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout.
  • Free shipping offers may be available on selected products or order values.
  • Promotional shipping offers may be modified or withdrawn without prior notice.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation message containing tracking details.

Customers can track their shipment using the tracking link provided by the courier partner.

6. Failed Delivery Attempts

If delivery cannot be completed due to:

  • Incorrect address
  • Incorrect contact information
  • Customer unavailability

The courier may attempt re-delivery. Additional shipping charges may apply for repeated delivery attempts.

7. Damaged Packages

If you receive a package that appears damaged:

  • Take photographs before opening the package.
  • Contact us within 48 hours of delivery.
  • Provide your order number and supporting images.

Claims submitted after 48 hours may not be eligible for review.

8. Lost or Delayed Shipments

While we work closely with our courier partners, occasional delays may occur.

If your shipment appears lost or significantly delayed, please contact our customer support team. We will assist in coordinating with the courier service to resolve the issue.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Sean Online Traders shall not be responsible for delays or delivery failures caused by incorrect or incomplete shipping information provided by the customer.

10. Contact Information

For shipping-related inquiries, please contact:

Sean Online Traders
A Unit of Cosmetex.in
Karnal, Haryana – 132001, India

Email: seanonlinetraders@gmail.com

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM